The Biller Wizard database lies behind transactions made by every Nationwide customer, populating fields for biller's name, bank details and customer reference numbers with the correct data where possible.

Edwin Davis, online services development controller at Nationwide says: "Incorporating Biller Wizard into our systems has resulted in a reduction in the delays and costs of handling errors. In fact we are so pleased with the software we are also using it to validate data entry by our own staff throughout Nationwide, both in branches and at telephone centres, whenever a new payment is set up.

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