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Acceptance testing as an agent of change

Acceptance testing as an agent of change

Source: Capita

It is essential to see Acceptance as not just about technology, says Capita, it also includes transformational changes to end-to-end business processes, taking the business users with you using a strong communications programme.

The importance of closely aligning IT with business objectives is indisputable and never more so than today in complex stakeholder environments where business change projects need to be justified with quick and tangible return on investment.

However, many organisations still struggle to get this right with many businesses operating in information silos leading to duplication, poor productivity and ultimately poor customer service.

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