Göran Fors, Global Head of GTS Banks at SEB comments on the Target2Securities pessimism and preparing for the massive changes it will bring to the European post-trade space.

Test groups for the Visa, DirectGov push-button identification pilot comment on the complexity of the service and difficulty of the push-button card system. However, trust in both the Visa, the government and banks tested higher than expected in focus groups. Phil James, consultant at Consult Hyperion and project manager on the DirectGov pilot explains the pilot.

Andre Boysem EVP - Digital Identity and Authentication Services at SecureKey explains the identity programme being sponsored by the Canadian government and being piloted by Bank of Montreal, Bank of Nova Scotia and TD Bank.

Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.

Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.

Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.

Werner Steinmüller, global head of the transaction banks and member of the executive board at Deutsche Bank discusses the role of transaction banks in today's post-financial crisis world.

Ashutosh Kumar, global head of trade product management, at Standard Chartered discusses the impact of Basell III.

Michael Knorr, MD and Hubert Jolly, MD at Citi discusss remittance information and cloud computing at Sibos 2011.

Tomasz Smilowicz, Global Head of Mobile Solutions, Global Transaction Services at Citi, discusses the new mobile landscape in financial services at Sibos 2011.

Brett King, founder of startup Movenbank, discusses mobile banking, regulations and investors.

Emma Loftus, MD, Global Clearing at Citi GTS discusses the changing landscape of global payments at Sibos 2011.

Barnaby Nelson, head of client development at BNP Paribas Securities Services discusses their recent survey of the Asian brokerage market at Sibos 2011.

Brett Lancaster, managing director at Swift discusses data standards, legal entity identifiers and corporate actions prior to Sibos 2011.

Swift's Americas CEO, Chris Church discusses Swift's recent alliance with the DTCC, its role in acting as the managing agent for LEIs, its growth in the Americas and the agenda at Sibos in Toronto.

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

Pawan Malik, MD at Navigant Capital Markets Advisers talks to Finextra about the evolution of credit valuation adjustments over the past eight years.

Paul Lacher, relationship manager at the DTCC, talks with Finextra about the global trends affecting the fund processing industry.

Giles Bedford of Beltone Financial UK talks with Finextra about new investment opportunities in Egypt and North Africa.