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London

Member since

2008

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Chris's blog archive

2020 (1)

Chris Harris

Senior Director at Worldline Group

Message Posts: 1 Comments: 4

Bio Passionate about payments, customers, creative solutions & delivery. Career History Previously, Chief Commercial Officer -BankWORKS Head of e-Com Strategic Development, Barclaycard UK, UK & International Partner Channel Development, Barclaycard Global Acquiring, VP Sales & Marketing Datacash, Head of Sales & Marketing SECPay.

Blogs

Disruption in Retail Banking

Challenger Banks: inflection point or moment of truth?

19 Feb 2020

As Starling, Revolut, Monzo and Tandem bank all seek further investment, questions are being raised whether there is funding round fatigue among investors due to a lack of clarity around margins and doubts about longer term funding. Signing-up new customers hasn’t proven difficult for most of the Challenger Banks. A.T. Kearney’s study concluded tha...

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Chris is Commenting on

Challenger Banks: inflection point or moment of truth?

Hi Melvin, thanks for raising the point. My error, it should have read 1 in 4 millenials to highlight the uptick.

20 Feb 2020 Reply Read article

The Benefits of Conversational Banking

There is a clear correlation between conversational banking and customer satisfaction, you need look no further than the awards and satisfaction ratings of First Direct in the UK. The challenge for newcomers (to conversational banking) is not limited to how to support the conversation but how to enable the broader conversations desired by customers, without having to pass through banking silo's between each department in the bank.

17 Apr 2019 Reply Read article

BNP Paribas Fortis and Belgacom prep Belgian mobile wallet

BelgaCom were amongst the first to foray into live mobile payments in 2009 with PingPing developed in conjunction with Tunz (acquired by Ogone who, in turn, were recently acquired by Ingenico). Consequently the announcement of a Pilot with Accenture should [in theory] be building on their experience gained in the intervening four years of having a live mobile money service, moreover it begs the question of why not develop pingping with Ingenico to achieve multi-channel capability?

20 Mar 2013 Reply Read article

Finextra TV: iZettle launches in the UK

Great to see iZettle bringing solutions to latent under-served markets; from Home Hairdressers to Skip Hire, consumers will no longer have to fumble around kitchen draws to find chequebooks. As an industry we should do all we can to prevent fraud but please let keep things in perspective and not lose sight of the overwhelming vast majority of payments that are honest and legitimate but inconvenienced by lack of availability or stifled by authentication protocols so obviously tacked on to dated processes. In today's social, always on, connected multi-channel world having a different payment method and process for each is not sustainable. Good luck to the innovators of our industry that dare to question the cosy norms of the payments.

07 Nov 2012 Reply Read article