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Location

London

Member since

2001

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John Doyle LinkedIn PaymentsBlogger

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Security Payments Regulation & Compliance Retail banking Wholesale banking Start ups Financial inclusion

John's blog archive

2019 (1) 2017 (1) 2016 (7) 2014 (2) 2013 (2) 2011 (1) 2007 (11)

John Doyle

Director at The Payments Business

Message Posts: 26 Comments: 10

Bio Payments Review Consultant; I help clients review the costs, processes and procedures for running their payments operations in order to make them efficient, resilient, cost-effective, compliant and future-proofed. Career History Over 40 years in payments has given me a deep understanding of the regulatory area and how I can use this knowledge to help payments stake holders meet the challenges and opportunities of a changing landscape.

Blogs

Banking Strategy, Digital and Transformation

Treasury Select Committee and IT Failures

28 Oct 2019

The Treasury Select Committee have made some observations as a result of their concerns about bank IT failures. It’s an interesting view and one that reflects the way that the industry is already moving. Their report can be accessed here: https://www.parliament.uk/business/committees/committees-a-z/commons-select/treasury-committee/news-parliamen...

Financial Services Regulation

Who owns the data?

20 Oct 2017

There's been a vigorous debate recently about data in financial services and who it belongs to. At the Vendorcom conference last month it featured high on the list of concerns especially as more and more technologists are developing apps and services that specifically look at using data. I've long been bemused by the fact that the credit companies ...

Trends in Financial Services

What next for Brexit?

27 Jun 2016

Despite all the rhetoric the referendum was a recommendation not a legal fact. The PM, cabinet and Parliament can ignore the result and vote to remain in the EU if they so wish. The likelihood that there will be a second referendum is non-existent because the referendum process is a consultative one not as I said before, a legal one, why would you ...

Trends in Financial Services

Want to know a secret about the referendum?

31 May 2016

Before I answer, let me ask you if you’ve noticed like me that the European Commission has gone very quiet about the referendum. Cameron has stepped up the rhetoric but is not putting anything new on the table just countering Brexit arguments and Osborne – has he gone on holiday? Brexit have toned back their more salacious arguments and the prom...

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John is Commenting on

5 things that will definitely influence payments this year

Sorry, I made an error in my comment, I meant to write 'if you're not unhappy'. I believe the PSR is keen to have customers choose who they build relationships with, nt be forced to stay because it's too difficult. Apologies.

05 Jan 2016 Reply Read article

5 things that will definitely influence payments this year

You are right but the PSR is more interested in making it easy to move if you're unhappy with your bank than stopping you having a good relationship with your bank if you're unhappy. The low figures of customers switching banks since it was made easier tends to lead one to think more customers were happier with their bank than was thought.

05 Jan 2016 Reply Read article

Government rounds on Bank of England following Chaps breakdown

It's a fact of life that bugs and software go together that's why we need contingency plans in place. What is most surprising about this story is that it took 10 hours to fix; so I suspect there's more to the story than a simple name change. However, George is right, it's time to look at next generation and more open and competitive solutions which the PSR is taking an interest in. Look forward to the report.

22 Oct 2014 Reply Read article

Cashless Street - Valuable Experiment or Shameless PR Stunt?

I thought it was a good article and that the real interesting fact that came out of the experiment was that the modernists (sic) still see cash as the enemy. Cash will be with us forever and most predictions say it will bottom out at about 25% of transactions. This is more to do with the social nature of shopping than with technology. There are people who like cash, they like to be in control of their spending or they are from socially excluded groups who's only access to 'money' is in the form of cash. The true battle is about making payments part of the consumer culture and not always trying to push customers away from their preferred payment choice towards the technologists choice. Cash is not always the preferred choice; mPesa was successful because it provided communities that had no access to the payments infrastructure a way of participating. Prior to that bartering, using cash and paying with goods underpinned the economy. Cash wasn't a viable alternative as the economy grew. I'm involved in payments technology and know, as most of you do, that consumers want to pay the way they prefer, regardless of the choices available. Call me a disnosaur but I have a contactless debit card, had it for a year and used it once. I'd have liked to see some survey results about the experiment and how customers felt, what their experience was and what they would have liked to see.

14 Jul 2014 Reply Read article