22 August 2014

Claire Richardson

Job title

VP - Workforce Optimisation Solutions

Company name




Member since

2012 11 | posts 1 | comments

About me

Claire provides business consultancy advice on workforce management opportunities in contact centre, back office operations and retail bank branch network environments. Her product knowledge also covers Performance Management, Quality Management, eLearning and Speech Analytics. With her extensive ab...

Career profile

Claire has 15 years of contact centre and back office operations experience, having started in the industry as a Customer Support Consultant for TCS Management, providing helpdesk support throughout EMEA. Her role evolved into providing training and consultancy for customers including leading retail banks, particularly in the DACH and Benelux regions as well as UK and South Africa.