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Archive for: June, 2010

Sanat Rao - Infosys Technologies Ltd - London | 29/06/2010 | 4004 views

Strategy No. 4: Agility for the long running bank.

It’s simple. Winning a race means “getting there first”. The same rule applies to banking, with a small corollary, which is that the most agile (and not necessarily the fastest) usually wins. Is there a difference? You bet! Agility is not pure speed; nimbleness and flexibility play a large part in it. Agility is more “how ... Tags: Online banking, Retail bankingGroup: Innovation in Financial Services

Sanat Rao - Infosys Technologies Ltd - London | 14/06/2010 | 2783 views

Strategy No. 3: Keep customers, beat competitors!

Although the worst may be over, banks are still fighting a meltdown in customer loyalty brought about by a lack of consumer confidence and excess of competitive offerings. Since it costs a lot more to acquire customers than hold on to them, retention is nothing short of a magic mantra for gaining competitive advantage. Regrettably, that famed loya... Tags: Online banking, Retail banking

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