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Trends in Financial Services

Archive for: June, 2007

Yuvaraj Anandan - Leading European Investment Bank - Singapore | 28/06/2007 | 2908 views

Next in Trading Operations and Technology

I remember reading ITAnalysis about research that the needs of customers for advanced trading functionality will mean high costs for banks over the next few years. Significantly, the sell side's technology spends of around US$400m annually on e-commerce components will nearly double by 2010. In addition, while the proportion of client volumes t... Tags: Trade execution, Trade execution

Paul Penrose - Finextra - London | 25/06/2007 | 4535 views

ATM creator forecasts the demise of hard cash

John Shepherd-Baron, the former De La Rue executive credited with inventing the first ever cash machine back in 1967, now believes that the ubiquitous ATM will be made redundant within the next three to five years by the demise of paper cash. Inspiration for the idea of a cash dispensing hole in the wall first struck Shepherd-Baron while he was in ... Tags: Payments, Retail banking

Paul Penrose - Finextra - London | 22/06/2007 | 3809 views

In blogs we trust

Consumer confidence in the retail banking industry has "eroded significantly", with an overwhelming majority of UK customers - 71% - saying they do not trust their banks, according to research released by Unisys. This is quite some turnaround from the early 90s, when banks were perceived as the most trusted institutions in Britain. A rash... Tags: Online banking, Retail banking

Paul Penrose - Finextra - London | 18/06/2007 | 5035 views

HSBC values customer feedback

Are people more likely to switch banks to get a better deal, or because of poor customer service? That was the question asked by a YouGov survey for moneysupermarket.com back in October last year. Over a quarter (29%) of people switched as a result of poor service or a bad experience, compared with a lowly 13% who deserted for a better rate on thei... Tags: Retail banking

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