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Archive for: May, 2010

Sanat Rao - Infosys Technologies Ltd - London | 31/05/2010 | 4177 views

Strategy No. 2: Channel innovation - your hidden weapon.

What survival mantra are banks chanting today? Customer experience? Inclusivity? Agility? Cost optimisation? Efficiency? Done right, channel innovation can enhance all of these to become a means of competitive differentiation. Since most banks hold a similar portfolio of products and services, customers tell them apart through usage experience. Th... Tags: Online banking, Retail banking

Sanat Rao - Infosys Technologies Ltd - London | 18/05/2010 | 3602 views

Strategy 1: Incremental Innovation, big bang advantage!

The term incremental innovation doesn’t begin to do justice to its potential. Yes! Incremental innovation is about gradual improvement rather than earth-shattering change, but that doesn’t make it any less effective as a weapon of competitive differentiation. Here’s how, by making simple and quick changes to products and processe... Tags: Online banking, Retail banking

Sanat Rao - Infosys Technologies Ltd - London | 03/05/2010 | 3906 views

Competitive Advantage from Innovative Management Strategies

Following the spate of bank failures over the last couple of years, surviving institutions must brace themselves for a tough future, characterised by high competition and low customer confidence. How can a bank triumph over these pressures to sustain itself in the long run? When products are becoming more commoditised by the day, where does a bank ... Tags: Online banking, Retail banking

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