Archive for: November, 2011
Brett King - Movenbank - New York | 09/11/2011 | 3555 views
There's generally a very poor understanding of the dynamics of the role of the website in retail financial services interactions today. There is an acceptance that 'some' customers use the web, when deciding on a new financial services relationship, but not of the critical nature of the web in that choice. Let me explain how things are different fr...
Tags: Online banking
James Richards - 80-30 - London | 01/11/2011 | 2519 views | 2 comments
Last week Google announced a partnership with Citizens Advice to offer consumers guidance on online security and privacy issues. Despite the rapid rise in e-commerce and online spending, there are still significant fears about how safe the internet really is. A recent poll by Ofcom found that 26% of UK internet users had concerns about the safety o...
Tags: Online banking, Mobile & online