Archive for: October, 2009
Nick Jones - CPP Group Plc - York | 29/10/2009 | 2524 views
On Friday we were treated to the news that the UK economy is still in recession contracting 0.4 per cent between July and September 09. This economic data gives extra significance to some recent CPP research on the importance of customer service. Our research shows that one in four consumers would not use a company again if they were on the receivi...
Stephen Wilson - Lockstep Group - Sydney | 28/10/2009 | 3160 views
OMG. Eugene Kaspersky wants an Internet Passport because he says "anonymity causes security headaches and should be outlawed". This is madness. The social repurcussions are surely obvious, while it's not clear what problem it might solve.
Most cybercrime is actually linked to an excess of arbitrary identification, with inadequate safeguards. F...
Tags: Security, Risk & regulation
Uri Rivner - BioCatch - Tel Aviv | 26/10/2009 | 2194 views
It was a sunny day in Washington DC, and I headed towards Capitol Hill to speak at the Cyber Security Ecosystem briefing organized by TechAmerica.
I almost didn’t make it: the security guards caught me red handed. I tried to smuggle an apple into the building.
It wasn’t a particularly big apple, mind you. It wasn’t an Apple not...
Tags: Security, Risk & regulation
Steve Brunswick - Thales - Long Crendon | 08/10/2009 | 5558 views
The Financial Fraud Action UK results released yesterday clearly show that the battle against fraud is far from over in the UK. Despite this, the statistics suggest that the UK is doing comparatively well in the relation to many other countries.
The findings highlight where the UK is doing well and where we are failing. Firstly, face-to-face retai...
Tags: Security, Payments
Roger Elwell - Yes Please - Colchester | 04/10/2009 | 3099 views | 2 comments
I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of the galaxy, but obviously no real life, and the option I want is always at the end...
I had reason to use my card issuer's IVR this weekend. I was a...
Tags: Cards, Retail banking
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