Archive for: January, 2010
Keith Appleyard - available for hire - Bromley | 18/01/2010 | 3023 views
"HM Revenue and Customs: Handling telephone enquiries", published by the National Audit Office on 15 January, says that HMRC's customer contact directorate answered only 57% of the 103 million attempted calls in 2008-09. This compares with 71% in the year before and an industry benchmark of more than 90%.
In the first half of 2009-10 the percentag...
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