Finextra community home

UC and Social Compliance

David Oates - Actiance - Theale | 14/05/2013 | 1694 views | 3 comments

What the financial industry can learn from Co-Op Bank

Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potential imminent taxpayer bailout. The bank immediately turned to Twitter as the communication channel of choice to reassure the publ... Tags: Risk & regulation, Retail bankingGroup: Social Banks

David Oates - Actiance - Theale | 03/04/2013 | 2798 views | 2 comments

The Real Risk of Social Media

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks are so caught up in regulatory concerns that they themselves don’t take full advantage of social networks, let alone social on mobile devices, to in... Tags: Mobile & online, Risk & regulationGroup: Social Banks

David Oates - Actiance - Theale | 06/12/2012 | 4032 views

Just how private is that conversation?

I’m not sure how practical it is for Lord McAlpine to sue 10,000 Twitter users, but it does serve as a very clear reminder that comments made over a public forum do have repercussions. Something many employees forget. Social has given people a forum to vent their opinions and feelings without thinking of the consequences. Instead of waiting ... Tags: Security, Risk & regulationGroup: Social Banks

David Oates - Actiance - Theale | 02/08/2012 | 5272 views | 1 comment

Monitoring Social Media, Surveillance or Enablement?

An article on ZDNet caught my attention recently. It looked at a Gartner report that said 60% of businesses will be monitoring social media by 2015 and asked its panel of CIOs if were they doing so already. The majority answered yes and not just for productivity reasons, but for security and brand reputation issues. However, it struck me that they ... Tags: SecurityGroup: Social Banks

David Oates - Actiance - Theale | 20/06/2012 | 1301 views

Why Being Social Could Pay Dividends

Key research from Carol Rozwell of Gartner last year identified that 20 percent of enterprises that employ social media beyond marketing will lead their industries in revenue growth by 2015. With a growing number of progressive financial services firms already using social media to stay in touch with their customers, not entering the fray now could... Tags: Online banking, Retail bankingGroup: Social Banks