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Arturo Hernandez - SunGard - Parsippany, New Jersey | 07/01/2013 | 1572 views

Why Dispute Management Remains a Challenge?... I have visited numerous credit and collections departments over the years and managing disputes still remains a time consuming challenge for many of them. There are several reasons for this, but all are related to the complexity of commercial trading relationships which typically involve multiple poin...

Arturo Hernandez - SunGard - Parsippany, New Jersey | 12/07/2012 | 1599 views

Taking the Pain Out of Collection Claim Processing Part IV

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic resource to help you maximize recoveries. In Part III I discussed the challenges that occur in the traditional claims process. In Part IV, I will d...

Arturo Hernandez - SunGard - Parsippany, New Jersey | 26/06/2012 | 1103 views

Taking the Pain Out of Collection Claim Processing Part III

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic resource to help you maximize recoveries. In Part III I will describe the challenges that occur in the traditional claims process. Placing delinque...

Arturo Hernandez - SunGard - Parsippany, New Jersey | 14/06/2012 | 1418 views | 1 comment

Taking the Pain Out of Collection Claim Processing Part II

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I will describe how you can use collection agencies as a strategic resource to help you maximize recoveries. When you have an agency relationship that is built on close collaboration, there arise multiple oppo... Tags: Risk & regulation, Post-trade & ops

Arturo Hernandez - SunGard - Parsippany, New Jersey | 31/05/2012 | 2025 views | 1 comment

Taking the Pain Out of Collection Claim Processing Part I

Most credit managers or directors manage multiple collection agency relationships for their B2B collections, yet the process of managing these relationships can be highly manual and complex creating lack of efficiency and transparency for both the company and agency. For many companies I come across, the placement of claims with a collection agency... Tags: Risk & regulation