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Martin Bailey

Martin Bailey - Temenos - Hemel Hempstead | 26/03/2013 | 974 views | 1 comment

Stand and Deliver

When my dad wanted to underline something as especially true, he would use the phrase "you can take that to the bank." If someone wanted to underline the chances of something making money, they would say "as good as money in the bank". Both these phrases stem from the bank's reputation for safety. In the good old days, banks were invented as a saf... Tags: Risk & regulation, Retail bankingGroup: Transaction Banking

Martin Bailey - Temenos - Hemel Hempstead | 30/01/2013 | 2045 views | 2 comments

Loyalty is an outdated concept

Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've seen anything yet. Mobile phone vendors eye how often customers change their banks with envy. The race to acquire new customers is on. In the UK, Maks ... Tags: Sibos, Retail bankingGroup: Innovation in Financial Services

Martin Bailey - Temenos - Hemel Hempstead | 18/12/2012 | 2134 views

Up in smoke

When you're about 4 years of age, piggy in the middle is a fun game, but it kind of loses its lustre by the time you get to 5. At the tender age of 42, I don't ever want to play it ever again, but my bank seems to have different ideas. When my wife asked me to make a payment to her friend - no problem, I thought. I've paid her once already, so I a... Tags: Mobile & online, PaymentsGroup: Banking Architecture

Martin Bailey - Temenos - Hemel Hempstead | 11/09/2012 | 3254 views | 3 comments

Are people really that gullible?

I'm not, by nature, a suspicious man. But whenever I receive an unsolicited email from an institution with which I hold any kind of account, I resist the convenient temptation of clicking on the link in the email. I always go to my browser and type the address in myself - it's the only way to be sure. I assumed that everyone else did the same, but... Tags: Security, Risk & regulationGroup: Online Banking

Martin Bailey - Temenos - Hemel Hempstead | 15/08/2012 | 2912 views

Is your cloud SLA worth the paper it's written on?

When we recently bought a property, we had to engage the services of a solicitor in order to do the conveyancing. Part of the process involved a number of searches. A line of highly paid professionals formed at vast expense to give us their considered opinion on everything from the structural integrity of the property through to whether it was abou... Tags: Online banking, Risk & regulationGroup: Finance 2.0