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Sanat Rao - Infosys Technologies Ltd - London | 11/09/2012 | 1105 views | 1 comment

Check Out Your Checkout

By topping the 2012 Customer Service Hall of Fame, Amazon made it three in a row. Sadly, a leading global bank too made a record of sorts by retaining the top position in this year’s Hall of Shame rankings, in which four other financial institutions brought up the rear. Here’s a sample of some other horrifying statistics. Between 5 and...

Sanat Rao - Infosys Technologies Ltd - London | 10/04/2012 | 2626 views | 1 comment

Banking Technology Goes Consumer

Customers don’t buy products, they buy benefits. But for years, technology sales bucked this marketing wisdom, as vendors pitched platform against platform, arguing their case based on functionality and technical prowess to probing CIOs. Not anymore.The crisis marked a turning point, when banks started to monitor all discretionary spending mo... Tags: Online banking, Retail banking

Sanat Rao - Infosys Technologies Ltd - London | 01/02/2012 | 2895 views

Mobile : Banks That Dare: Will their guts come before glory

At least one bank is ending 2011 on a high note. In December, Chase swept the honors in two mobile banking awards. Javelin Strategy and Research ranked their solution “Best in Class” above those of 24 retail banking heavyweights; Key Lime Interactive adjudged Chase’s mobile banking website and app the best among the top 4 U.S. ban... Tags: Online banking, Retail banking

Sanat Rao - Infosys Technologies Ltd - London | 11/01/2012 | 2016 views

An engaging New Commerce emerges

At a seminar that I attended recently, the discussion turned to, what else, but the new consumer and how she has changed. But the consumer has always been an evolving species, so what’s new?In my view, what differentiates this customer, who belongs to the most connected and socially engaged generation in the history of mankind, is her abilit... Tags: Retail bankingGroup: Innovation in Financial Services

Sanat Rao - Infosys Technologies Ltd - London | 03/01/2012 | 1836 views | 1 comment

A Device for All Reasons and All Seasons

Each time I surf a news site on my iPad, am I advertising my political leanings? Do my mobile transactions reveal my love for gizmos? Did a certain product company actually take my Facebook feedback into account while designing their next model? While this might sound creepy, I assure you it’s actually quite above board. Welcome to a new ty... Tags: Payments