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Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on. Internet and mobile technologies are big disrupters for most industries. What started (and tapered a bit!) with the dot com boom of 2000 has become a lethal threat to most business models today. Powered by mass adoption in mobiles phones, proliferation of smart phones and cheaper band-width, internet and mobile technology have changed many industries. The banking industry in has been dominated by a handful of big global or regional banks for 100s of years. While the credit crisis has shaken this industry, the core market forces for the industry have not changed. Will Innovation in Internet and Mobile technologies disrupt retail banking? Will there be 5 new names in global top 10 retail banks in 2020?

Jim Marous - New Control - Cleveland | 18/06/2013 | 417 views

9 Keys to Bank Cross-Selling Success

With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a steady stream of new customers, one of the easiest and most steady sources of new businesses and related revenue is to reach out to current customers f... Tags: Retail banking, Transaction banking

Jim Marous - New Control - Cleveland | 23/05/2013 | 1775 views

Risk and Opportunity of Moving Customers to Digital Channels

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer satisfaction. Gone are the days when a customer did all of their business in a branch. Today, most customers use multiple channels to research products, ... Tags: Mobile & online, Retail banking

Pat Carroll - ValidSoft - London | 17/05/2013 | 2297 views | 2 comments

Latest ATM Fraud: another 45 million reasons for change

Once again we have been reminded of the vulnerability of financial institutions to credit card fraud. Last week we saw the news that a large gang of thieves (a number of whom have just been arrested in New York) managed to steal an enormous $45 million from thousands of ATMs in just a matter of hours. This latest crime may have been complex in its... Tags: Cards, Security

Martin Dempsey - Certeco - London | 07/05/2013 | 1284 views

Retail Banks and Insurers can learn from the High Street

We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortoise replies, “I’m sorry – it all happened so fast!” So it appeared with HMV recently. Once a stalwart o... Tags: Mobile & online, Retail banking

Elizabeth Lumley - Finextra - London | 01/05/2013 | 1495 views

The Twitterview's back! IBM chats about customer-centricity

Back by popular demand, get ready for the return of the Finextra Twitterview. This time we are speaking to IBM's Mike Hobday who will be chatting with the Twitterarti about banks, customers, innovation & the high level of change affecting financial services. When: May 8th, at 14:30 UK Time Who: Follow @Finextra and @bluzco How: Watch the... Tags: Mobile & online, Innovation