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Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Olivier Berthier - Moneythor - Singapore | 21/05/2013 | 602 views

Retail banking customers' satisfaction does not mean loyalty

The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its sequels of massive trading losses, Libor fixing scandals and active tax evasion scheming are certainly not doing anything to improve the confidence cust... Tags: Mobile & online, Retail banking

Alex Bray - Misys - London | 20/05/2013 | 1036 views

Sell, sell, sell! The future of Digital Banking

Digital channels are all about sales. If they aren't, then you're doing something wrong. First and foremost, banks are about creating wealth. To do that, banks need to help their customers articulate financial goals and identify financial needs. Once that has been done, banks can provide the products and services to enable customers to achieve Tags: Mobile & online, Retail banking

Olivier Berthier - Moneythor - Singapore | 06/05/2013 | 1171 views | 1 comment

Cracking the PFM adoption code

The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar.Most of the data on the subject is US-based so far. Analysts from Celent said some time ago that only 3.8% of all online banking users are active users of PFM solutions, the Federal Reserve said in a 2012 report that 21% of consumers currently use a PFM tool ... Tags: Mobile & online, Retail banking

Antti Larvala - CAL360 Degrees - Brussels | 12/04/2013 | 1181 views

Still missing universal reference numbers in SEPA

In a paper SEPA looks wonderful, but implementation is lacking. Just in my own experience I run in to difficulty few weeks ago, because SEPA could not deliver the promise. I paid a bill from my belgian online bank to Finland. As in Finland, companies require reference codes for automatic payment settlements. That is good and saves a lot of time/mon... Tags: Payments, Wholesale banking

Randall Pearson - Pearrari Solutions Inc. - Tucson | 06/02/2013 | 1986 views | 3 comments

eStatements: The Lost Member Communication Channel?

A recent CUinsight article by this topic explores the untapped up-side in marketing via the eStatements channel. The post was made by a vendor in this business. Nothing wrong with selling, but... In my experience, migrating a user from paper to eStatements is a very good thing in a connected world. However, when a paper statement is delivered, it... Tags: Mobile & online, Retail banking