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Social Banks

Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.

Oscar Sanderson - Welcome Real-time - Singapore | 18/06/2013 | 1013 views

Branch vs. self-service: Striking the banking balance

Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this is logical: branch banking is expensive so it makes sense to drive customers to channels such as online and mobile which still provide a wide range of services but are cheaper for the bank to operate. But will this increasing shift ... Tags: Mobile & online, Retail banking

David Oates - Actiance - Theale | 14/05/2013 | 1900 views | 3 comments

What the financial industry can learn from Co-Op Bank

Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potential imminent taxpayer bailout. The bank immediately turned to Twitter as the communication channel of choice to reassure the publ... Tags: Risk & regulation, Retail banking

David Oates - Actiance - Theale | 03/04/2013 | 2874 views | 2 comments

The Real Risk of Social Media

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks are so caught up in regulatory concerns that they themselves don’t take full advantage of social networks, let alone social on mobile devices, to in... Tags: Mobile & online, Risk & regulation

David Oates - Actiance - Theale | 06/12/2012 | 4095 views

Just how private is that conversation?

I’m not sure how practical it is for Lord McAlpine to sue 10,000 Twitter users, but it does serve as a very clear reminder that comments made over a public forum do have repercussions. Something many employees forget. Social has given people a forum to vent their opinions and feelings without thinking of the consequences. Instead of waiting ... Tags: Security, Risk & regulation

Danielle Sheerin - NixonMcInnes - Brighton | 24/10/2012 | 2701 views

5 tips for building a successful internal social network

Last week, I had a very interesting catch-up with NixonMcInnes friend, Tony Stewart (@tonycomms). Tony is an internal communications executive at Aviva Investors and he agreed to talk us through his social business journey. Key to Aviva investor’s internal comms social initiative has been the introduction of Yammer* to help their global te...