Disruption in Retail Banking

Group founded 03 Oct 2012
Posts 88
Members 32
Group summary

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.

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Elizabeth Lumley

I had a bank in Indonesia

It has long been my personal feeling, based on over 20 years writing about banks (or banking or financial services or FinTech, what have you) that anyone who thinks it would be a good idea to start a ...

05 Feb 2015
Pat Carroll

Chip and Signature, a Paradise Lost

By now, most participants in the US payments industry are finally about to realize that the day of the mag stripe is doomed and that EMV, the secure payment card technology rolled out in Europe nearly...

28 Oct 2014
Elizabeth Lumley

It's not do or do not do; it's try and try and try...then do

A while ago I attended a conference (I know, shocker) where someone on stage commented that no bank would ever have been allowed to release 'Square', with the amount of bugs the US payments startup ex...

28 May 2014
Elizabeth Lumley

Where does that tail start, actually?

So a long time ago when the earth was flat and God was a boy, I worked at a recruitment consultancy (don't ask) which ran a profitable business placing people in the publishing industry (my side of th...

16 Jan 2014
Retired Member

Mobile banking - it's time to believe

Mobile banking is something that many in the UK banking sector have been resolutely sticking their heads in the sand about. Latest figures from industry analysts show that the UK lags well behind

17 Jul 2013
Elizabeth Lumley

Where bitcoin is going, there will be banks

I've been to a fair amount of FinTech, financial services and payments conferences in my time. I once sat through one where an old man in a badly fitting suit read passages from the Payments Services ...

04 Jul 2013
Jim Marous

9 Keys to Bank Cross-Selling Success

With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a s...

18 Jun 2013
Jim Marous

Risk and Opportunity of Moving Customers to Digital Channels

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer sat...

23 May 2013
Pat Carroll

Latest ATM Fraud: another 45 million reasons for change

Once again we have been reminded of the vulnerability of financial institutions to credit card fraud. Last week we saw the news that a large gang of thieves (a number of whom have just been arrested ...

17 May 2013
Retired Member

Retail Banks and Insurers can learn from the High Street

We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortois...

07 May 2013
Elizabeth Lumley

The Twitterview's back! IBM chats about customer-centricity

Back by popular demand, get ready for the return of the Finextra Twitterview. This time we are speaking to IBM's Mike Hobday who will be chatting with the Twitterarti about banks, customers, innovatio...

01 May 2013
Jim Marous

Too Small to Succeed

Much of the noise in the US is around the concept of 'Too Big to Fail' (TBTF) at a time when there could be a larger issue on the horizon . . . 'Too Small to Succeed' (TSTS). With increasing regulator...

17 Apr 2013

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