19 December 2014

67342

Mitch Mitchell - Pegasystems

10Posts 15,341Views 0Comments

Are You Playing Whack a Mole with Your Company Goals?

21 February 2014  |  2094 views  |  0

I need to improve my customer experience…oops, I just sent costs through the roof!  I need to be compliant, but now my customer experience is just nasty.  I need to sell more, but my marketing budget is less than last year!  I need to be a magician to balance all these needs and goals!

How can I possibly make it all happen at the same time?

There was a time when you would buy a system and it would have one goal.  It would make the factory churn faster, it would make the widgets cheaper, and it would make the boss happy!  But today, these single goal solution machines just don’t work.

I can’t take a single goal and just attack that, because of what I am now branding the ‘whack a mole’ effect. To be more specific, it’s the inevitable conflict between goals that have very different masters. What I need is a much bigger hammer, really more of an octopus holding lots of different-sized hammers. And I need to hit them all at the same time.

Modern solutions to today’s business problems must be able to attack goals simultaneously on multiple fronts. That means not just blindly churning faster, or making more widgets, but offering cost reductions and compliance, customer experience and revenue enhancements.  Solutions need to be smarter, they need to  apply intelligence to the actions and services we offer, targeting the use of resources, reducing waste and optimizing against a more sophisticated range of outcomes than just ‘make it cheaper, make it faster’.

Only by using flexible, agile solutions that can take a holistic approach to the good health of a company will we can overcome the frustrating game of ‘whack a mole’. Sure, it was fun to play in arcades as a kid, but not anymore.   

 

 

 

TagsRetail bankingInnovation

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Latest posts from Mitch

Building Applications

06 August 2014  |  703 views  |  0  |  Recommends 0 TagsInnovationTransaction banking

IT Budgets

31 July 2014  |  2236 views  |  0  |  Recommends 0 TagsWholesale bankingInnovation

Collections, Dead or Just Pining for the Fjords?

08 April 2014  |  1077 views  |  1  |  Recommends 0 TagsPaymentsInnovation

Mobile Technology in Banking

12 March 2014  |  1464 views  |  0  |  Recommends 0 TagsRetail bankingInnovation

Are You Playing Whack a Mole with Your Company Goals?

21 February 2014  |  2094 views  |  0  |  Recommends 0 TagsRetail bankingInnovation

Mitch's profile

job title Industry Principal - Lending
location Boston
member since 2013
Summary profile See full profile »

Mitch's expertise

What Mitch reads
Mitch writes about

Who is commenting on Mitch's posts

Ketharaman Swaminathan