They’re back, and they’re scarier than fangy blood sucking ghosts: tech support scammers. They want to suck you dry of your last penny.
A tech support scam may go as follows: You receive a call from someone informing you that your computer is infected with a really bad virus and needs prompt attention. The crook tells you he needs remote access to your computer, then proceeds to “fix” a
problem that never existed, and you get charged a fee for it. Worse, when they are logged into your device, they install spyware so they can see everything you do on the PC all day long.
There’s a new type of this scam out now, where you get a call and they tell you you’ll get a refund if you’ve previously paid for tech support services. This scam has several variations, but here is the way it unfolds:
This problem has risen so sharply that Google recently stopped running online ads for "tech support".
TrueCaller is a popular Android app that helps decide whether the call is genuine or spam. (Full Disclosure: Apart from being a user of the app, I have no personal or professional interest in TrueCaller).
© Finextra Research 2014