20 December 2014

63321

Lucy Clark - Certeco

4Posts 13,496Views 0Comments
A post relating to this item from Finextra:

European FS industry not making most of customer data - Finextra survey

24 October 2012  |  8640 views  |  0
Customer data is still a misunderstood and underused asset at European financial institutions, seen by many as a purely compliance issue rather than a potential source of revenues, according to a Fine...

Customer data often the weak link..

25 October 2012  |  1578 views  |  0

Customer data remains one of the biggest sources of customer complaints and issues for retail banks and insurers, despite the regulatory requirements of programmes like Know Your Customer (KYC) and Solvency 2. Often the customer proposition and 'so what does this mean for the customer?' gets lost, as the rush for compliance deadlines gains momentum.

Customer Information systems are often resident in product/services systems and the real time nature of Generation X's use of many self service solutions and their communication with friends and family means there is plenty of complexity for IT and business people to manage. But the prize of happy customers providing referrals for the business is greater than ever.

Bob Thomson, Certeco

TagsRetail banking

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Latest posts from Lucy

UBS Fine - Banks Need to Clean Up Reputations In 2013

28 December 2012  |  4451 views  |  1  |  Recommends 0 TagsRisk & regulation

Carney's Reform - how will banks and the economy react?

13 December 2012  |  2829 views  |  0  |  Recommends 0 TagsRisk & regulationGroupFinancial Services Regulation

Banks and agile - how does the role of testing change?

07 November 2012  |  4639 views  |  0  |  Recommends 0 GroupDisruption in Retail Banking

Customer data often the weak link..

25 October 2012  |  1578 views  |  0  |  Recommends 0 TagsRetail banking

Lucy's profile

job title communications director
location London
member since 2012
Summary profile See full profile »

Lucy's expertise

What Lucy reads
Lucy writes about
Lucy's blog archive
2012 (4)

Who is commenting on Lucy's posts