27 November 2014

Paul Love

Paul Love - Compass Plus

19 | posts 53,426 | views 60 | comments

Card fraud arrest 'too expensive'?!

14 December 2011  |  3173 views  |  1

The concern with stories like the recent one in the Telegraph about it being too expensive for the police to arrest a fraudster - so there are no consequences for the card fraud criminal - is that they erode confidence in the entire payments system. We often talk about fraudsters going for the weakest link, but we don't often think the police will be that weakest link!

The problem with stopping fraud is that the closer you get to 100% fraud prevention, the more cumbersome and expensive it is. For example, a bank could stop a lot of consumer fraud if every single transaction was verified personally over the phone with a consumer - but it would be very expensive for the bank and very inconvenient for the consumer, the trick is to find the balance.

Stories like this go to show that the best way to tackle card fraud is to prevent it. The retailers should ensure that they are working with a merchant acquirer who uses comprehensive fraud detection tools and techniques to identify and block fraudulent transactions before they happen, and before goods are delivered - so the retailer doesn't end up on the front line of trying to stop the criminals single-handed.


Comments: (1)

Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 16 December, 2011, 20:21

Compared to telephone verification (for each transaction), Realtime SMS Alert provides a more cost-effective and less frictional method of detecting card fraud. The Indian regulator has made it mandatory for all card transactions in India since July 2011. 2-way SMS Alert goes a step further and can even prevent card fraud. As with all technologies, design and implementation challenges remain, as I'd pointed out in these Finextra posts:





Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Latest posts from Paul

Mobile and the SOA Silver Bullet

11 April 2014  |  2059 views  |  2  |  Recommends 0 TagsMobile & onlineInnovationGroupInnovation in Financial Services

When is a payments network not a payments network?

28 March 2014  |  2330 views  |  0  |  Recommends 0 TagsCardsInnovation

Does One Size Fit All ?

14 March 2014  |  2145 views  |  3  |  Recommends 0 TagsCardsInnovationGroupInnovation in Financial Services

The Handshake - Trust vs Technology

05 April 2013  |  2672 views  |  0  |  Recommends 0 TagsPaymentsInnovationGroupInnovation in Financial Services

Paul Love

job title

Principal Product Manager

company name

Compass Plus

member since




Summary profile See full profile »
A payments professional, consultant, SME, champion and evangelist for cards and payments. Over...

Paul's expertise

What Paul reads
Paul writes about

Who is commenting on Paul's posts

Ketharaman Swaminathan