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An article relating to this blog post on Finextra:

Consumers prefer PayPal over credit cards for online shopping - KPMG

PayPal has overtaken credit cards as a preferred form of payment for consumers shopping on the Web, according to a survey of global shopping habits conducted by KPMG.

See article

not sure how statistically sound this survey is?

With an average of only 322 subjects interviewed per country its a very small sample.   If the subject group surveyed were early adopters, then this would further skew the data. or if EBAY was where the respondents were recruited from... As previously mentioned - in the current recession Debit is much more actively used than credit, and Paypal is often funded with cards....meaning that a card transaction was a precursor to the Paypal transaction. Be good to see empirical data!

 

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Comments: (2)

A Finextra member
A Finextra member 07 December, 2011, 10:31Be the first to give this comment the thumbs up 0 likes

I'm "surprised"; I don't know anyone who prefers Paypal to a card.  Personally I gave up on Paypal a few years back:

  1. I was fed up with having to prevent the accoutn go 'dormant'
  2. I was fed up with all the phishing attacks (if I no longer use Paypal, this is no longer a problem, I just delete the message rather than examining the e-mail address/headers, quality of the English, the hyperlink, ...).
  3. I'd read a few horror stories about Paypal freezing accounts.  Paypal is not a bank.  There is no recourse.
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Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 08 December, 2011, 12:40Be the first to give this comment the thumbs up 0 likes

As a merchant, I'm not a great fan of PayPal. However, this survey refers to consumers. Based on my personal experience of using PayPal as a consumer to make payments, let me put some facts straight as I see them: 

  1. In close to 10 years of using PayPal as a consumer, I've never ever seen my account go dormant despite long periods of non-usage to make payments.  
  2. Most horror stories are of PayPal merchant - not consumer - accounts getting frozen.  
  3. While merchants get Seller Protection only on rare occasion, consumers almost always get Buyer Protection when they pay with PayPal. As a matter of fact, PayPal uses the latter point to justify why it needs to inspect sales transactions frequently, which is often an euphemism for freezing merchant accounts. 
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