18 December 2014

44975

Retired Member

707Posts 2,218,723Views 868Comments

Payments strategies 2015-2020-2030

Payments systems visions, strategies, trends, pilots, forecasting, and planning for the short-, medium-, and far-term.

Direct debit and multicultural project management.

23 May 2011  |  3804 views  |  1

Some years ago I was in charge of Nordic payment project, where we suppose to build a common interface for Nordic online bank. For several years that project was stuck, because a lot of misunderstandings. When it was my time to lead a project, it took me some months until noticed what is wrong.

In the project group there were four members from four Nordic countries. We all used english as our common project language. But as it is not our native language, we translated everything in our heads to our local native language. When I was talking in english about payment, I meant every money transaction from e-invoice to direct debit as a process where money transfer from one account to another. To one of my member payment means transaction from company to company or from individual to company. To him p2p payment was own transaction. One member said that they have so many domestic payment forms and I have to always specify what I mean with word payment. So it was chaos. Until I bought a Oxford dictionary of banking to all members of project and started to insist to use only those words. After that we got huge progress.

How this is linked to SEPA Direct Debit project? I assume there are same language problems. It is not only SEPA but all EU work is full of misunderstandings. As long as project members always reflect their languages to their native ones and reflect their own experience to the services that used to use, there won't be a progress.

 

TagsOnline bankingPayments

Comments: (1)

Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 25 May, 2011, 14:32

It'd appear that EU has done very well so far in establishing a single economic area and currency despite countries so close by but languages so far apart; multiple languages in a single, relatively small country (e.g. Belgium), and so on. And all this without taking the easier way out of adopting English as the common business language. Agreed that there could now be challenges for achieving further progress going forward. Kudos for pointing out the role of language and culture as critical success factors. It's a refreshing change from the common approach of sweeping such differences under the carpet as "soft factors".

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Latest posts from Retired

Do you KYC well!

23 July 2014  |  1180 views  |  0  |  Recommends 0 TagsSecurityPayments

My thoughts on Digital and Branchless banking

21 July 2014  |  1908 views  |  0  |  Recommends 0 TagsMobile & onlinePayments

War of the Plastic cards with Mobile wallets

21 July 2014  |  1974 views  |  2  |  Recommends 0 TagsMobile & onlinePayments

7-day account switch: customer empowerment or indifference

18 June 2014  |  1930 views  |  1  |  Recommends 0 TagsRisk & regulationRetail banking

On Reinventing Money.

03 June 2014  |  1297 views  |  0  |  Recommends 0 TagsPaymentsInnovation

Retired's profile

job title
location
member since 2014
Summary profile See full profile »

Retired's expertise

What Retired reads
Retired writes about

Who is commenting on Retired's posts

Rasvan Stanescu
Andrei Charniauski
Sian Bentley
Tony Wenzel
Jorge Yui
Ketharaman Swaminathan
Mark Pavan
Matt Scott
Geoffrey Barraclough
Thad Peterson
Marinka Ryan
Alexander Peschkoff