A post relating to this item from Finextra:
23 August 2010 | 11033 views | 0
A systems glitch left Barclays customers unable to access their accounts online or use cash machines on Saturday.
The problem that Barclays had last weekend shows why it is that cash and cheques should stay for the foreseeable future. At least the handing over of pieces of paper and coinage isn't hit by a systems failure like the one they experienced.
Of course, most people don't carry much in the way of cash around with them these days, and they wouldn't have been able to go to an ATM to get any - unless they could have got money from another bank's ATM, that is. Then they could have carried on shopping.
With cheques (and a sensible guarantee card limit), they would have had an even better back-up, with little in the way of disruption and inconvenience. Just write a cheque, hand it over, and hey presto, the purchase continues. Maybe shops should reconsider
whether they really want to stop taking them...how much money did they end up not taking during that period?
There are probably those who say that, well, the outage was only a short time, and therefore could be tolerated. Not if you are a purchaser on a short timescale, it couldn't. In any case, why should people have to put up with such disruption? After all,
we are all only trying to get access to our own money...
And I imagine that, if I'd spent the best part of an hour filling a supermarket shopping trolley, only to find that I couldn't pay when I got everything through the checkout, I'd be less than pleased.
Until financial organisations can come up with 100% reliability and availability of systems, then there will always be a need for backup. Cash and cheques meet other vital needs too, but an incident like this only provides another strong reason why they
need to be around for a long time to come.
Blog updated: 22 May 2015 03:28:55