Lunchtime is always a good time to get a sense of how attendees are reacting to the Sibos content. Interesting conversations about RMA, with a feeling that the aim is to stop firms communicating with each other rather than helping them to build new business
opportunities. Or maybe the aim is just to increase the dependency on the central service provider.
Most firms have their own in-house CRM processes and systems that work. Handing over the relationship management technology to a central messaging services provider would mean that you are then dependent on that service provider not just for your messaging,
but for the ability to do your business.
The question is, does that really add value, or does it just lock customers in? Does it help the business, or does it hinder it?