Now I know this might be a small issue in the whole scheme of the global financial meltdown but HSBC seems to be plummeting to new depths of desperation.
Only this week, I learnt how HSBC has been harassing, a recently graduated student, initially once a week over the past three weeks but more recently, this has increased to daily phone calls. All because he has now gone £200 over his approved overdraft of
£1000, (which HSBC agreed to allow him to do). The overdraft arising due to the costs incurred whilst gaining his University Degree. However, included in the £200 excess is £100 of bank charges, for each slight amendment to the overdraft limit.
If this constant harassment was not bad enough, HSBC demanded to know when the graduate would be getting a job. The graduate explained he had been trying to get a job in Financial Services since finishing University in June, and has registered with many
job agencies, sent online applications and contacted companies direct, but to no avail, not surprising given the current situation!
However, his efforts were not considered enough for HSBC, who continued to demand when was he going to get a job? Clearly they do not understand the concept of Employment Agencies in the Indian Call Centre. They also suggested that perhaps he should sign
on for unemployment benefit, so that money could be used to pay back the £200 or failing that ask his family for a loan or borrow money from elsewhere. HSBC further threatened daily phone calls on the same issue until the situation was rectified to their satisfaction.
Each phone call each day is from a different HSBC person so each conversation is the same with the same outcome. It is pointless and counter productive for all concerned. It smacks of desperation at HSBC with so much effort outweighing the return.
Although the current situation was explained and it was stated that as soon as he gets work, the money will be used to pay off the overdraft. HSBC has continued to call each day and have stated that this will not stop until the amount is repaid, threatening
to close the account and demand payment in full of the whole overdraft.
Even though if a job materialised immediately, it would be at least two weeks, or more, before any funds would go into the account. So what is the point of phoning everyday! Surely the sensible thing would be to make a note on the account and contact on
a monthly basis if the account has not been rectified.
This hostile, oppressive and nonsensical behaviour by HSBC to a young person just starting out in life does not do them any credit.
But, one wonders if HSBC had been as dogged in their business dealings with the large institutions and their traders they may not be in the situation they find themselves today.