29 July 2014

Craig Ramsey

Craig Ramsey - ACI Worldwide

33 | posts 92,322 | views 1 | comments

Banks and vendors need to work together to succeed

16 May 2012  |  2943 views  |  0

Banks are under constant pressure to meet their customer expectations and reacting piecemeal to customer requests buys little time. Banks need to invest in their business so they can anticipate customer needs and offer an engaging online user experience.

By choosing a global software partner with the necessary scope and scale, a bank can start to meet their corporate customer’s needs. The right advice is crucial as banks will not succeed by simply replicating what has worked for them or the competitors in the past.

What looks like an appealing option today can soon become the bank’s next out of date legacy system; so packaged solutions have gained broad appeal as they shorten the time-to-market for new services and offer a visible return.

Software partners have had to evolve in order to rise to meet the new market dynamics. They too must adopt a new, client-centric approach that enables banks to transform payments into a business that creates strategic value. Dissemination and implementation of best practice methods is critical, but so is education and guidance. They also need to deliver solutions that offer visible strategic benefits.

At the end of the day all businesses need to meet their customers’ needs or they risk losing them to their competitors.

TagsPayments

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Latest posts from Craig

There’s a long road ahead...weeks 6 to 10 in review

09 June 2014  |  1201 views  |  0  |  Recommends 0 TagsPaymentsTransaction banking

Working for your success. Blog Series Week 10

03 June 2014  |  1101 views  |  0  |  Recommends 0 TagsPaymentsTransaction banking

Taking your data from big to useful. Blog Series Week 9

20 May 2014  |  1525 views  |  1  |  Recommends 1 TagsPaymentsInnovation

Basel III can make you omniscient: Blog Series Week 8

13 May 2014  |  1582 views  |  0  |  Recommends 0 TagsRisk & regulation

Mobile is not for everyone all the time. Blog Series Week 7

07 May 2014  |  1573 views  |  0  |  Recommends 1 TagsMobile & onlinePayments
name

Craig Ramsey

job title

Solutions Lead EMEA

company name

ACI Worldwide

member since

2009

location

Watford

Summary profile See full profile »
Craig Ramsey has worked in the payments industry for over 25 years, working with banks and softwa...

Craig's expertise

What Craig reads
Craig writes about

Who is commenting on Craig's posts

Andy Hirst
Ketharaman Swaminathan
Simon Stroud