23 April 2014

Retail banking

Mike SmithRaphaels Bank - London

The UK Payment Services Regulator: Let Battle Commence

15 April 2014  |  893 views  |  1  |  Recommends 0

Welcome to my first blog, in particular to those who have been sweating on completing their response to the new Payment Systems Regulator's call for inputs, deadline today. I have had a peaceful day, having submitted yesterday, more than 24 hours in advance, something of a luxury. What an interesting exercise the last week has been. Having atten...

TagsRetail bankingInnovation
Alex BrayMisys - London

Retail channels - competing and cannibalising?

15 April 2014  |  1657 views  |  1  |  Recommends 0

Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appr...

TagsMobile & onlineRetail bankingGroupOnline Banking
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Parvez AhmadOracle - Singapore

Smart Watch for Retail Banking, Is it time?

02 April 2014  |  2156 views  |  0  |  Recommends 0

Wearable technology has been the talk, as the “next big thing”, since Google released the prototype of Google Glass. It has been hailed by the tech fanboy club but also been criticized on questions re...

TagsMobile & onlineRetail bankingGroupFuture Finance
Adam DavisCapco - London

The 'customer' conundrum for traditional investment managers

02 April 2014  |  1174 views  |  0  |  Recommends 0

Obsessed with the bottom line? Consumed by operational costs brought on by a myriad of regulations? Obsessed with the customer? Which of these is the odd one out? When I posed the question to an inve...

TagsRetail bankingInnovation
Sam PriceCapco - London

Agile not Fragile: Agile Project Managment

30 March 2014  |  2808 views  |  0  |  Recommends 0

Agile works. The debate may rage on over its effectiveness as a software development approach, but if you stick to the fundamentals of project management, you will see impressive results. Some critic...

TagsRetail bankingInnovation
Prerna JyotiInfosys Limited - Chandigarh

Standardizing Loan Notices

25 March 2014  |  888 views  |  0  |  Recommends 0

FpML - A Step towards Increased Efficiency and Clarity of Communication Introduction Commercial lenders, in particular banks in the syndicated lending arena, have to deal with a large number of noti...

TagsRetail bankingInnovationGroupInnovation in Financial Services
Ahmed KhidhirMisys - Dubai

Mobile Banking First?

24 March 2014  |  3436 views  |  0  |  Recommends 2

With the rapid expansion of smartphones and tablet devices, bank customers today are highly informed, relying on reviews and information published across social media channels, and do banking online 2...

TagsMobile & onlineRetail banking
Nick LevyCapco - London

Mind the gap between the customer and the platform

19 March 2014  |  1301 views  |  0  |  Recommends 1

Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as...

TagsMobile & onlineRetail banking
Ketharaman SwaminathanGTM360 Marketing Solutions - Pune

Omnichannel Fiasco 1: Standard Chartered Credit Card

18 March 2014  |  1601 views  |  0  |  Recommends 0

I recently went through two omnichannel experiences, one that started well but went downhill soon thereafter and another that was a disaster from the beginning. Before I deep dive into my experienc...

TagsRetail bankingInnovation
Dominika DorobiszCapco - Amsterdam

Rationalization: reduce complexity and innovate!

13 March 2014  |  1864 views  |  1  |  Recommends 0

Let’s face it. Complexity is a fact of life in financial services. Mergers and acquisitions, organizational changes, and service offerings across multiple locations result in a maze of disparate and ...

TagsRetail bankingWholesale banking
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