27 February 2015

Mobile & online

Dean WallaceACI - York

Is it really possible to have good customer experience through omni-channel banking?

23 hours ago  |  1011 views  |  1  |  Recommends 0

Omni-channel banking is a hot topic, fuelled by the need to provide the best customer experience (CX) no matter what channel a consumer chooses, or how many times they chop and change between channels during a transaction. But is this utopia really possible? I think the answer is yes, but it’s not going to be easy to accomplish. Here’s a simple, r...

TagsMobile & onlineRetail banking
Sirpa NordlundMobey Forum - helsinki

Apple Pay 2.0 brings the value

26 February 2015  |  879 views  |  0  |  Recommends 0

Apple gets it. The way to make things appealing is to make them simple, convenient and valuable for consumers. This is why couponing, loyalty and ticketing are set to be included in Apple Pay 2.0, bringing value added services (VAS) to the masses, driving further adoption and stimulating further innovation from other industry players. The Apple ap...

TagsMobile & onlinePayments
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Anthony LouposMisys - New York

Would you bank with your bank?

26 February 2015  |  703 views  |  0  |  Recommends 3

Would you bank with your bank? Consider this real life scenario that just happened a few weeks ago. 8:45 PM, Wednesday, ubiquitous Irish pub midtown Manhattan. Ba-Ding! Reflexively my eyes glance

TagsCardsMobile & online
Alex NobleCisco - London

Bank Branches, do we bet on Botin or BBVA or the stats from the FDIC?

24 February 2015  |  1600 views  |  0  |  Recommends 0

It’s been a fascinating contrast between the statements of Ana Botin and Francisco Gonzalez. In her first interview, Ana Botin (the new Global Chairwoman of Santander, formerly CEO of Santander UK) t...

TagsMobile & onlineRetail bankingGroupInnovation in Financial Services
Brett KingMoven - New York

What the FDIC study misses, and it's a huge gaping sink hole

23 February 2015  |  2094 views  |  2  |  Recommends 1

The recent release of a report by the FDIC on Branch actiivity proclaims proudly that branches are here to stay, at least for the timebeing, and there is little sign of a downturn. There are some seri...

TagsMobile & onlineRetail bankingGroupOnline Banking
Prasenjit DasCapgemini - India

Mobile Banking - The' Biggest of Bank Branches' supplementing the hunger for technology for one segment and the need for a bank for the other

21 February 2015  |  2168 views  |  0  |  Recommends 0

HSBC's oldest customer to download its banking app was 108 years old!!! FDIC says that “In terms of technological change, there is little evidence that the emergence of new electronic channels for del...

TagsMobile & onlineRetail banking
Abhishek ChatterjeeWIPRO Technologies - London

Standardize, Innovate, Disrupt and Expand Digital Banking with Open APIs

20 February 2015  |  3380 views  |  0  |  Recommends 0

FS industry is going through a big disruption cycle, where they are trying to redefine the business model, create and sell differentiated product and services, engage customer and community at large t...

TagsMobile & onlinePaymentsGroupInnovation in Financial Services
John GessauACI Worldwide - Johannesburg

Is Samsung’s purchase of LoopPay a good response to Apple Pay?

20 February 2015  |  2380 views  |  0  |  Recommends 0

We’ve just heard that Samsung is to buy LoopPay. What’s significant about LoopPay? Well, they have an interesting technology that adds a small piece of hardware to your mobile phone (various forms are...

TagsMobile & onlinePayments
Adam OldfieldUnisys - Leeds

Three ways to bolster customer loyalty in Financial Services

19 February 2015  |  1629 views  |  0  |  Recommends 0

We are firmly setting our feet on the grounds of a digital realm. Everywhere you look, you’ll see the dim glare of mobile devices reflecting onto faces of colleagues, loved ones and passers-by. On-the...

TagsMobile & onlineInnovation
Martin GloorAbrantix Pty Ltd - Sydney

Mobile Private Label Cards

19 February 2015  |  1468 views  |  2  |  Recommends 0

In my last post I wrote about major scheme credit cards (Visa, MasterCard etc.) on mobile phones. But what about private label cards? I believe that mobile private label cards provide compelling add...

TagsMobile & onlinePayments
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