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I heard last May in San Diego an excellent speech by Chris Dancy from PinkElephant. Chris explained to the audience about the evolution of IT: in the 1980s our bosses didn’t want us to use the phone ...
I recently realised that this is a question that all my clients raise when they begin engaging with their customers through social media. It was a question I was starting to dread because I wasn’t sur...
I took part in a webcast a couple of weeks ago looking at how to best use social media channels at large events, such as Sibos (coming up next month, folks!) Cognito Analytics, which sponsored the web...
Finextra has written before about social media guidlines issued by US regulatory body, Finra - and all its scary Tweet-retention rules. Allen Schoenberg of the CME (@allanschoenberg) re-Tweeted an in...
American author and poet Maya Angelou famously said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.&quo...
There has been a lot of buzz about Empire Avenue recently, so I thought I’d do a quick review for those of you that are curious about what it offers. EA is a social game that lets you buy and sell vir...
Love it, hate it, but you simply can’t ignore it. In recent years, few things have attracted more attention than the social networking phenomenon. With Facebook’s population adding up to the third lar...
I just got off the phone with Mark Jones, the financial communities editor for Reuters, about being our keynote speaker at Social Media Days - London. (He's sending me some bullet points for the keyno...
First Direct invited me to moderate a roundtable looking at social media in financial services in conjunction with Social Media Week (last week). (I had planned to do a blog on this sooner - but desp...
Someone batted around a sad, but not that surprising, statistic about our Finextra Community demographics yesterday. It's seems that a whopping 16% of our readership are women. Way-Hey! OK, so we cov...