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With the countdown to Christmas well underway, shoppers are turning to their mobile devices in their droves to beat the last-minute high street rush. In fact, the UK trade body for online retailers, I...
There's generally a very poor understanding of the dynamics of the role of the website in retail financial services interactions today. There is an acceptance that 'some' customers use the web, when d...
Last week Google announced a partnership with Citizens Advice to offer consumers guidance on online security and privacy issues. Despite the rapid rise in e-commerce and online spending, there are st...
There are, apparently, over 500 million Facebook users worldwide and 26 million in the UK, which is a staggering proportion of the global and UK population. Social networks are by their very nature al...
News that Lloyds TSB has unveiled a newly enhanced mobile banking service, while Citibank has re-launched its online banking site, demonstrates the increased focus on mobile financial services and onl...
It’s amazing. Zeus malware is now affecting 60,000–100,000 unique Windows computers a month, according to Microsoft. But more amazing – at least to me – is how many people aren’t aware of the problem....
During summer I was toying around idea how mobile payments could be combined with barcode readers. Some of my friends have with their iPhone online banking app. They can scan new paper payments with c...
At an event in Indianapolis two weeks ago a banker in the audience ardently challenged me over the transparency of social networks and the subsequent risk of identity theft. There are a lot of identit...
The story on Spain's Banco Sabadell’s approach to new retail banking channels highlights an interesting point. Innovators in the industry are typically focused on the adoption figures of mobile banki...
A recent report from KPMG assesses how the global financial community is responding to the adoption of mobile banking and mobile payments. The report is overwhelmingly positive and highlights some int...
The world of mobile financial services here in the UK is coming on leaps and bounds following recent announcements from Orange and Barclaycard, and also from O2 to bring mobile contactless application...
In my earlier blog I mentioned 7 innovative concepts a bank should embrace. Summarized, these were: Contextual relevance, social relevance, multi-channel presence, fun, simplicity, interactivity and ...