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Do you facilitate disruptive environments in order to engage GenY, digital natives? Are you involved in the gamification of the customer experience? Do work for a 'social' business? Will banking as we...
So, now we all know the dirty little secret at the heart of the latest alleged 'rogue trader' scandal at UBS. Risk management was ignored. Well, knock me down with a slide ruler. Now, I wrote a rathe...
So we all woke up this morning to find that UBS was reporting a $2 billion loss due to a ...wait for it ... 'rogue trader'. Yes, mistakes happen. Yes, fraud, abuse and criminal activity happen. But y...
I took part in a webcast a couple of weeks ago looking at how to best use social media channels at large events, such as Sibos (coming up next month, folks!) Cognito Analytics, which sponsored the web...
Finextra has written before about social media guidlines issued by US regulatory body, Finra - and all its scary Tweet-retention rules. Allen Schoenberg of the CME (@allanschoenberg) re-Tweeted an in...
Just when you thought payments couldn't stir up a bit of intrigue, the payments space gives us a juicy bit of M&A love triangle drama worthy of the cheesiest, Susan Lucci-top billing, daytime soap...
I was all geared up to write a blog about the UK Payments Council's U-Turn on cheques - it was going to cover themes of democracy, banking innovation, understanding the customers (ALL of the customers...
You be hard pressed to attend any financial services-themed event this year with hearing a range of presentation explaining, warning, commenting on the end of ‘light touch’ regulation. You can argue
Some of you may know I've been on the road the past few weeks. A big social media blog is coming soon. But I wanted to get in a few words about Cris Conde while the news is still fresh. I'd like to th...
We're hosting a webcast on Finextra right now looking at everyone's favourite tech trend - cloud computing. However, before any IT head worth his iPad case starts dreaming about the processing power,...
I just got off the phone with Mark Jones, the financial communities editor for Reuters, about being our keynote speaker at Social Media Days - London. (He's sending me some bullet points for the keyno...
First Direct invited me to moderate a roundtable looking at social media in financial services in conjunction with Social Media Week (last week). (I had planned to do a blog on this sooner - but desp...