27 November 2014

Matt White

Archive for: July, 2007
Matt WhiteFinextra - Toronto

A novel approach to CRM

10 July 2007  |  3287 views  |  2  |  Recommends 1

I heard something pretty shocking today from the head of CRM at Turkish bank Garanti. Apparently if you go into one of their branches you have to swipe your bank card before receiving a ticket and waiting to be called. Fair enough you may say – if it’s good enough for supermarket cheese counters why not banks? But not all tickets are equal - there ...

TagsRetail banking
Matt WhiteFinextra - Toronto

Want to be a darts master? Buy a BlackBerry

05 July 2007  |  2570 views  |  0  |  Recommends 0

RIM has just published some research that shows how incredibly efficient BlackBerries make their owners. Apparently your average user converts an hour of downtime into ‘productive time’ every day. In a year the BlackBerry user gets through 2,500 ‘time sensitive emails’ and saves over $5,000 for their firm because they can react immediately to the i...

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