22 July 2014

EBAday

Archive for: June, 2010
a non-active Finextra member

Whatever happened to the customer is always right?

18 June 2010  |  2613 views  |  0  |  Recommends 0

If there is one thing financial services organisations should always do, it is to actively maintain their client relationships. It is a core function and can make or break a firm. However, in recent years, it has seemed as though many firms have been more concerned with profits and less about the needs of their clients. Any number of people can r...

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