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There has been a spate of ads and announcements over the last 3-4 weeks by banks in India about the introduction of the new Cheque Truncation System, CTS-2010, from the new year. For the uninitiated...
Technophobes and security pundits have been warning us for a long time that it’s possible for a passerby with an RFID reader – and malafide intent – to skim debit / credit card details off contactless...
In a previous blog post titled Gain Social Media And Lose The Call Center Hold Music, I’d written about how customer service via social media is a great experience for customers of airlines, banks, i...
According to many recent analyst reports, including the World Retail Banking Report 2012 co-authored by Cap Gemini and EFMA, customers are viewing the Internet - alongside the branch - as one of the ...
Over five years ago, I'd written a post titled Cheque Deposit Systems — Are They Really Worth It? During the next couple of years, I'd found this equipment to be down every other time that I'd visited...
Irony is when My bank wants me to visit its branch to update my email. I wonder why I can't convey my new email address to my bank via Internet Banking or in a letter signed by me in 'wet ink'. Lef...
Electronic delivery of bills and statements promises to save stationery, printing and postage costs for banks, mobile network operators, municipalities / boroughs, utilities and other types of billers...
Around the end of 2009, my HP OfficeJet printer had broken down. I promptly logged a call with the local office of Hewlett Packard's service partner. After several futile attempts over the next three ...
For a long time, I've been hearing about how electronic bill presentment and payment (EBPP) solutions enable greater cross-selling and upselling by billers. For the uninitiated, EBPP, among other thin...
In Part 1 of this blog post, I had lauded ICICI Bank for pushing the envelope on adopting cutting edge banking technologies by launching a Facebook App and Online Account Opening offering. In this Pa...
Banks know that they can cut costs and enhance customer experience by adopting mobile, social media and other cutting edge technologies. However, most of them drag their feet on innovation, often citi...
In the past, I’ve given several reasons to explain my preference for printed bills and statements (hyperlink to personal blog post not included). When I received the following SMS recently, I began wo...