Rajeev NairAccenture - Bangalore
28 May 2009 | 2898 views | 0 | Recommends 0
Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks- Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt t...
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