Rajeev NairAccenture - Bangalore
28 May 2009 | 2866 views | 0 | Recommends 0
Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks-
Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt...
TagsRetail bankingWholesale banking