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Whatever the truth of the Tomlinson report - and we will know once the chancellor and the bank have finished their respective reviews of it - Tomlinson does raise at least one point which it is hard t...
…Are We Guilty of Blowing Smoke? In my last blog I talked about recent increases in lending being a good thing, as long as lending policies remain prudent and conservative. Now, I want to look at tran...
Going to a branch is something I try to avoid like a plague. Given I work in branch software, it is a controversial statement – but let me explain… Like many people the world over, most of my banking ...
To B or not to B, and if we B then how to B – this is the million dollar question we need to ask banks before they setup shop in India. Disclaimer: this article is purely my personal opinion a...
“So here I go again…walking down the only road I’ve ever known.” Yes, it’s the lyrics from a Whitesnake song! But I kept singing it whilst reading about recent moves in the UK lending market. And th...
The RBS story last week was the latest in a long line of banking tech failures. year. So why do they happen and is there a solution? Many insiders believe there has been a gross under investment in ba...
When I recently spoke to a young family acquaintance who had taken a job as a bank teller, it got me thinking about the changing nature of that role, and its future prospects. Particularly as I recall...
The metaphor of Amazon being Santa’s grotto of the 21st century, has been used many times before. But it is an interesting one, simply because it illuminates where we are as a society. Holiday gift s...
Since the release of the iPhone 5S, conversations surrounding one of its most prominent features the iBeacon, which exploits a new variant of Bluetooth technology which uses considerably lower power, ...
In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking custome...
I wince every time I hear bitcoin reaching new milestones in value - and I don't think I'm alone. 'Bitcoin hits $300' - I shudder. 'Bitcoin reaches $500 milestone' - I cringe. 'Bitcoin tops $1000' ...
RBS customers suffered a systems meltdown on Monday evening as millions of customers of RBS, NatWest and Ulster Bank were left unable to make payments with their credit & debit cards Of course, t...