22 November 2014

47743

Archive for: February, 2010
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 3: Hold on to your customers!

23 February 2010  |  3261 views  |  1  |  Recommends 0

The longer a customer stays with a bank, the less it costs to retain him. In a recent study of banking customers, average product ownership and profitability was found to be 20% higher among those who thought favourably of their bank. I can cite many figures, but the point is made – there is a huge incentive for banks to retain and sustain custome...

TagsOnline bankingRetail banking
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 2: Focus innovatively on each customer

08 February 2010  |  2246 views  |  0  |  Recommends 0

If you really think about it, the goal of any innovation is to better fulfil an existing need. Thus, banking innovation must keep pace with customers’ evolving aspirations. Pick a random sample of customers and chances are that you will find more uniqueness than commonality of need. More importantly, seasoned customers expect their banks to fulfil...

TagsOnline bankingRetail banking
More blog posts
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 1: Let customer interest drive innovation

08 February 2010  |  2701 views  |  0  |  Recommends 0

Whenever a customer initiates a transaction, it’s a moment of truth for his bank. Likewise, the acid test of a banking innovation is its impact on customer experience. Enough has been said about the r...

TagsOnline bankingRetail banking
Previous 1 Next
 
1,308
Active bloggers
24,807
Members
8,258
Posts
11,527
Comments

Top bloggers: 30 days

Most viewed Engaging
Robert Siciliano

Security analyst, published author, tele...

Karl Rieder

Executive Consultant, with extensive IT ...

Asif Faruque

I am a reporter at Finextra.

Marcelo Delima

Marcelo is Vice President of Marketing f...

Who is commenting on these posts

Paul Schaus
Ketharaman Swaminathan
Cliff Patterson
Neil Vernon
Scott Mills
Dieter Van der Stock
Bjorn Soland
Dean Wallace
Francis Hellawell
Keril Lindkin
Máté Eizenberger
João Bohner