24 September 2014

47743

Archive for: February, 2010
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 3: Hold on to your customers!

23 February 2010  |  3242 views  |  1  |  Recommends 0

The longer a customer stays with a bank, the less it costs to retain him. In a recent study of banking customers, average product ownership and profitability was found to be 20% higher among those who thought favourably of their bank. I can cite many figures, but the point is made – there is a huge incentive for banks to retain and sustain custom...

TagsOnline bankingRetail banking
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 2: Focus innovatively on each customer

08 February 2010  |  2235 views  |  0  |  Recommends 0

If you really think about it, the goal of any innovation is to better fulfil an existing need. Thus, banking innovation must keep pace with customers’ evolving aspirations. Pick a random sample of customers and chances are that you will find more uniqueness than commonality of need. More importantly, seasoned customers expect their banks to fulfi...

TagsOnline bankingRetail banking
More blog posts
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 1: Let customer interest drive innovation

08 February 2010  |  2687 views  |  0  |  Recommends 0

Whenever a customer initiates a transaction, it’s a moment of truth for his bank. Likewise, the acid test of a banking innovation is its impact on customer experience. Enough has been said about the r...

TagsOnline bankingRetail banking
Previous 1 Next
 
1,348
Active bloggers
25,597
Members
8,053
Posts
11,126
Comments

Top bloggers: 30 days

Most viewed Engaging
Martin cox

Supporting issuers in taking advantage o...

Robert Siciliano

Security analyst, published author, tele...

Brett King

Brett King is an Amazon bestselling auth...

Asif Faruque

I am a reporter at Finextra.

David Gibbard

Leader in the OmniChannel and Digital Ba...

Who is commenting on these posts

Ketharaman Swaminathan
Otmane EL RHAZI
Artak Vardanyan
Anupam Garg
Zennon Kapron
K Hurley
Alexander Peschkoff
Martin cox
Murray Chapman
Bill Trueman
Hari Subramanian
Liam Lannon