21 April 2014

47743

Archive for: February, 2010
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 3: Hold on to your customers!

23 February 2010  |  3213 views  |  1  |  Recommends 0

The longer a customer stays with a bank, the less it costs to retain him. In a recent study of banking customers, average product ownership and profitability was found to be 20% higher among those who thought favourably of their bank. I can cite many figures, but the point is made – there is a huge incentive for banks to retain and sustain custom...

TagsOnline bankingRetail banking
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 2: Focus innovatively on each customer

08 February 2010  |  2213 views  |  0  |  Recommends 0

If you really think about it, the goal of any innovation is to better fulfil an existing need. Thus, banking innovation must keep pace with customers’ evolving aspirations. Pick a random sample of customers and chances are that you will find more uniqueness than commonality of need. More importantly, seasoned customers expect their banks to fulfi...

TagsOnline bankingRetail banking
More blog posts
Sanat RaoInfosys Technologies Ltd - London

Checklist Item 1: Let customer interest drive innovation

08 February 2010  |  2662 views  |  0  |  Recommends 0

Whenever a customer initiates a transaction, it’s a moment of truth for his bank. Likewise, the acid test of a banking innovation is its impact on customer experience. Enough has been said about the r...

TagsOnline bankingRetail banking
Previous 1 Next
 
1,471
Active bloggers
30,958
Members
7,547
Posts
10,078
Comments

Top bloggers: 30 days

Stuart Clark

Co-founded Impendium in 2006. Previousl...

Robert Siciliano

Security analyst, published author, tele...

Craig Ramsey

Craig Ramsey has worked in the payments ...

Jorge Yui

Jorge Yui is a digital banking expert, l...

Steve Sprague

Steve Sprague has been working in the el...

Who is commenting on these posts

Ketharaman Swaminathan
Paul Love
Jorge Yui
Neil Burton
Mark Pavan
Fiona Hamilton
Retired Member