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So what actually are the FSA after then? Do they want firms to treat their ‘customers fairly’ when in times of temporary financial shortages, or do they want lenders and administrators to be more tra...
Bank Account Number Portability The leading cause of this attrition is poor service. The same survey also says that nearly 60% of customers hold multiple banking relationships. Clearly, total loyalt...
Last week a survey commissioned by Orange Business UK announced that eight out of ten UK medium and large financial firms were unaware of the Financial Service Authority’s (FSA) impending mobile recor...
Buying something because you have to is no fun. In this regard, many of today’s first and second-generation mobile call recording systems currently being implemented by investment banks are, frankly, ...
Speaking to prospects and customers about their experiences in trialing and using different mobile-recording systems, I’m surprised by some of the myths that I hear. If you’ve still not implemented a...
Oh to be in the UBS compliance team this week. With news that another “rogue trader” has slipped under the radar in such spectacular fashion—at a time when the world’s banking system is in such a frag...
Last week saw the UK Financial Service Authority’s (FSA) latest win in its war against market abuse when it announced that it had imposed an £8m fine on Swift Trade for layering—a practice of placing ...
Financial institutions in Europe and North America will be eager to turn the page on August. Far from the anticipated doldrums of summer, we witnessed a return to stomach-churning market volatility, ...
FSA mobile recording compliance and the working holiday. It’s August and the City has that almost peaceful summer feel, as its workers migrate to hotter climes for their “Worlidays”. Worlidays, a name...
It has been said, “Those who fail to learn from history are doomed to repeat it,” and as recent events have demonstrated, many European banks held too little loss-absorbing capital to allow for the ri...
Earlier this month the Financial Times reported that UK market regulators fined a commodities broker for “market abuse” for the first time—a sign that the Financial Services Authority is cracking down...
Fed seeks annual U.S. bank stress tests. In his recent address at the 47th Annual Conference on Bank Structure and Competition, Chicago, Chairman Bernanke spoke of initiatives on both sides of the