31 July 2014

Online Banking

Archive for: October, 2009
Nick JonesCPP Group Plc - York

Customer service matters more than ever

29 October 2009  |  2903 views  |  0  |  Recommends 0

On Friday we were treated to the news that the UK economy is still in recession contracting 0.4 per cent between July and September 09. This economic data gives extra significance to some recent CPP research on the importance of customer service. Our research shows that one in four consumers would not use a company again if they were on the recei...

Stephen WilsonLockstep Group - Sydney

Kaspersky and his Internet Passport: surely he jests

28 October 2009  |  3540 views  |  0  |  Recommends 0

OMG. Eugene Kaspersky wants an Internet Passport because he says "anonymity causes security headaches and should be outlawed". This is madness. The social repurcussions are surely obvious, while it's not clear what problem it might solve. Most cybercrime is actually linked to an excess of arbitrary identification, with inadequate sa...

TagsSecurityRisk & regulation
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Uri RivnerBioCatch - Tel Aviv

Why Security Guards Stopped me in Capitol Hill

26 October 2009  |  2599 views  |  0  |  Recommends 0

It was a sunny day in Washington DC, and I headed towards Capitol Hill to speak at the Cyber Security Ecosystem briefing organized by TechAmerica. I almost didn’t make it: the security guards caug...

TagsSecurityRisk & regulation
Steve BrunswickThales - Long Crendon

UK Fraud statistics - are consumers becoming more e-savvy?

08 October 2009  |  6277 views  |  0  |  Recommends 0

The Financial Fraud Action UK results released yesterday clearly show that the battle against fraud is far from over in the UK. Despite this, the statistics suggest that the UK is doing comparativel...

TagsSecurityPayments
Roger ElwellYes Please - Colchester

My Card Issuer's IVR - Tailored to Irrirate?

04 October 2009  |  3404 views  |  2  |  Recommends 0

I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of ...

TagsCardsRetail banking
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