Nick JonesCPP Group Plc - York
29 October 2009 | 2884 views | 0 | Recommends 0
On Friday we were treated to the news that the UK economy is still in recession contracting 0.4 per cent between July and September 09. This economic data gives extra significance to some recent CPP research on the importance of customer service. Our research
shows that one in four consumers would not use a company again if they were on the recei...