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NFC contactless and m-wallets have a significant role to play in the future of mobile financial services and mobile commerce. As much as we know this for a fact, banks have been sceptical in their min...
There has been a 25% decline in the total mail volume for the USPS (United States Postal Service) from 2006-2011, resulting in a $5.1 Billion loss in 2011 alone. Since 2007 the USPS has been unable to...
It baffles my brains that a bank would even consider buying 632 branches off Lloyds when they don't even have any investment in mobile banking. They have just made a big investment in the past and Ll...
The festive period looms and it occurs to me that the whole idea of good will to all men doesn’t seem to extend to the political elite and a press corps bent on spreading gloom faster than the Eyjafja...
No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come. The biggest US P2P lender, Lending Club, will issue more ...
There is a lot of activity in the mobile payments space, with companies of all sizes, including Google, PayPal, Visa, MasterCard (with their recent investment in mFoundry), American Express, retail b...
Do you facilitate disruptive environments in order to engage GenY, digital natives? Are you involved in the gamification of the customer experience? Do work for a 'social' business? Will banking as we...
Earlier this month, Frankfurt played host to the 14th annual Euro Finance Week, which attracted more than 7,000 attendees. The four day event provided the ideal meeting place for heads of industry in ...
So what actually are the FSA after then? Do they want firms to treat their ‘customers fairly’ when in times of temporary financial shortages, or do they want lenders and administrators to be more tra...
With the news that the RBS Retail Bank CEO, Brian Hartzer is to return to his native Australia to take up a similar role with Westpac and to be groomed as Gail Kelly's replacement, he is but just one ...
Bankers often talk about the 'trust' consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might ha...
Without thinking consciously about it, over time core behaviors change producing different instinctive reactions. When a phone rings today, we go to our pocket or purse, not running to a device on a d...