20 December 2014

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Andy HirstSAP - LONDON

Big Data is the key to the future of digital services

23 June 2014  |  3807 views  |  2  |  Recommends 0

Nowadays, big data isn’t so much big, as XXXL. Financial institutions are grappling with increased information demand in real time from both customers and regulators, while also finding optimal ways to store, organise, present and monetise the increasing data crush. But how can data be used by banks to provide a better level of service, making c

TagsRetail bankingInnovation
Andy HirstSAP - LONDON

Driving digitisation: the big win-win for both sides

19 May 2014  |  759 views  |  0  |  Recommends 0

Empowered and connected like never before, customers want anytime, anywhere access to their financial data. Sounds like hard work and a big technology investment for banks? Actually, life is set to get easier. Whether it’s for customers or banks, digitisation is the new win-win. Thank goodness. Banks are becoming accustomed to looking at their

TagsRetail bankingTransaction banking
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Andy HirstSAP - LONDON

To be in-branch or not to be in-branch? That’s the question

12 May 2014  |  1453 views  |  1  |  Recommends 0

It seems France and Britain still have little in common. Financial services institutions in Europe have different views about the future of in-branch banking, although they all agree that everyone v

TagsMobile & onlineRetail banking
Andy HirstSAP - LONDON

Give them the Omni Channel Expereince

08 May 2014  |  1173 views  |  0  |  Recommends 0

Are today’s financial services customers increasingly frustrated by banks that are unable to meet their shifting requirements? Definitely. Growth in the use of smartphones and tablet computers opens u...

TagsRetail bankingInnovation
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