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Kishen GajjarCapco - London

Digital banking: Eclipsing the branch, enticing customers?

19 June 2014  |  2609 views  |  0  |  Recommends 0

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

TagsMobile & onlineRetail banking
Kishen GajjarCapco - London

The must of trust: preserving customer privacy

29 January 2014  |  1356 views  |  1  |  Recommends 0

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

TagsMobile & onlineRetail banking
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Kishen GajjarCapco - London

Are mobile wallets being made by the wrong people?

05 November 2013  |  2536 views  |  2  |  Recommends 0

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to ri...

TagsMobile & onlineRetail banking
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