01 April 2015

kishen

Kishen GajjarCapco - London

Digital banking: Eclipsing the branch, enticing customers?

19 June 2014  |  2729 views  |  0  |  Recommends 0

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

TagsMobile & onlineRetail banking
Kishen GajjarCapco - London

The must of trust: preserving customer privacy

29 January 2014  |  1409 views  |  1  |  Recommends 0

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

TagsMobile & onlineRetail banking
More blog posts
Kishen GajjarCapco - London

Are mobile wallets being made by the wrong people?

05 November 2013  |  2565 views  |  2  |  Recommends 0

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to ri...

TagsMobile & onlineRetail banking
Previous 1 Next
24,860
Members
12,365
Comments
8,662
Posts
 
1,175
Active bloggers

Top bloggers: 30 days

Most viewed Engaging
Robert Siciliano

Security analyst, published author, tele...

Christian Voigt

I'm a Senior Regulatory Adviser at Fides...

Charmaine Oak

Shift Thought is a UK-based consultancy...

Abhishek Chatterjee

Practice Director- Digital Services, EME...

Dan Glessner

Dan leads marketing for Quisk, Inc., a S...

Who is commenting on these posts

Ketharaman Swaminathan
Ulrich Rosenbaum
Akshay Ketkar
Bjorn Soland
Charmaine Oak
Abhishek Chatterjee
ANJUL SHARMA
Laurence Leyden
KEVIN SMITH
Samarth Bhardwaj
Aditya Gupta
Jamuna Ravi

Kishen's blog archive

2014 (2)2013 (1)