01 March 2015

68050

Kishen GajjarCapco - London

Digital banking: Eclipsing the branch, enticing customers?

19 June 2014  |  2662 views  |  0  |  Recommends 0

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

TagsMobile & onlineRetail banking
Kishen GajjarCapco - London

The must of trust: preserving customer privacy

29 January 2014  |  1380 views  |  1  |  Recommends 0

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

TagsMobile & onlineRetail banking
More blog posts
Kishen GajjarCapco - London

Are mobile wallets being made by the wrong people?

05 November 2013  |  2549 views  |  2  |  Recommends 0

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to ri...

TagsMobile & onlineRetail banking
Previous 1 Next
24,965
Members
12,158
Comments
8,566
Posts
 
1,221
Active bloggers

Top bloggers: 30 days

Most viewed Engaging
Brett King

Brett King is an Amazon bestselling auth...

Ian Sutherland

Change catalyst & solutioneer with a...

Abhishek Chatterjee

Practice Director- Digital Services, EME...

Dan Glessner

Dan leads marketing for Quisk, Inc., a S...

Prasenjit Das

Banking practice Manager working mainly...

Who is commenting on these posts

Prasenjit Das
Emma Herman
Prashant Malik
Dean Wallace
Stanley Epstein
Ketharaman Swaminathan
Nick Collin
Kenn Moulynox
Brett King
Alex Noble
ANJUL SHARMA
Ian Sutherland

Kishen's blog archive

2014 (2)2013 (1)