17 April 2014

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Kishen GajjarCapco - London

The must of trust: preserving customer privacy

29 January 2014  |  1019 views  |  1  |  Recommends 0

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transa...

TagsMobile & onlineRetail banking
Kishen GajjarCapco - London

Are mobile wallets being made by the wrong people?

05 November 2013  |  2181 views  |  2  |  Recommends 0

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to rise in 2014, should banks or mobile operators—who are better positioned to offer levels of security customers expect—be building them instead? The c...

TagsMobile & onlineRetail banking
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