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One of the biggest aggravations involved in dealing with banks and credit card issuers is their security checking process when you contact their call centre. Questions, questions, so many questions. S...
One of the things I fail to understand about the Yes campaign for Scottish independence is their determination to retain sterling. OK, it may mean greater stability in the short term but so would rema...
I rarely recommend reading the reader comments at the Guardian Online (or indeed any other newspaper site) unless you need a fast cure for low blood pressure or get a kick out despising your fellow ma...
A few weeks ago I wrote about the results of the consumer research we carried out in the US when we asked consumers who they most trusted to issue mobile wallets. We also asked the same question in th...
Consumer research we carried out recently amongst US consumers paints a worrying picture for putative mobile wallet issuers. We asked 1015 US consumers who they most trusted to issue mobile wallets. T...
I’ve got a sore back. Or to be more precise I’ve got a sore tail bone. I don’t know whether it’s from being thrown in a fight or from the amount of time I spend on trains commuting between home (Edinb...
Partly because I want to be down with the kids and partly because of my job, I recently took delivery of a lovely new Barclaycard PayTag. This I duly stuck to my phone, as suggested, and prepared to b...
I’ve spent the last few days nose deep in the ‘Opening up UK Payments’ consultation document issued in March by HM Treasury. This paper outlines the government’s desire to impose utility style regula...
Early one morning a week or so ago I got an automated phone call from my credit card provider. The robot voice reeled off a list of recent transactions. I didn’t recognise one (£10 for a mobile top-up...
I spent the end of last week sitting in a conference room in Brussels listening to presentations about digital identity and online trust. Hearing some of the delegate questions, it struck me once aga...
It’s time to sign up for another lot of self-improvement or to be precise adult education class. This time, in my ongoing quest to embarrass myself in as many different environments as possible, it’s ...