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Arturo HernandezSunGard - Parsippany, New Jersey

Automated Dispute Resolution Workflow

07 January 2013  |  1963 views  |  0  |  Recommends 0

Why Dispute Management Remains a Challenge?... I have visited numerous credit and collections departments over the years and managing disputes still remains a time consuming challenge for many of them. There are several reasons for this, but all are related to the complexity of commercial trading relationships which typically involve multiple poin...

Arturo HernandezSunGard - Parsippany, New Jersey

Taking the Pain Out of Collection Claim Processing Part IV

12 July 2012  |  1959 views  |  0  |  Recommends 0

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic resource to help you maximize recoveries. In Part III I discussed the challenges that occur in the traditional claims process. In Part IV, I wil...

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Arturo HernandezSunGard - Parsippany, New Jersey

Taking the Pain Out of Collection Claim Processing Part III

26 June 2012  |  1630 views  |  0  |  Recommends 0

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strate...

Arturo HernandezSunGard - Parsippany, New Jersey

Taking the Pain Out of Collection Claim Processing Part II

14 June 2012  |  1867 views  |  1  |  Recommends 0

In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I will describe how you can use collection agencies as a st...

TagsRisk & regulationPost-trade & ops
Arturo HernandezSunGard - Parsippany, New Jersey

Taking the Pain Out of Collection Claim Processing Part I

31 May 2012  |  2437 views  |  1  |  Recommends 0

Most credit managers or directors manage multiple collection agency relationships for their B2B collections, yet the process of managing these relationships can be highly manual and complex creating l...

TagsRisk & regulation
Arturo HernandezSunGard - Parsippany, New Jersey

Credit Professionals Discuss Best Practices in Receivables

03 May 2012  |  1814 views  |  0  |  Recommends 0

I recently had the opportunity to moderate a panel discussion on Increasing Cash Flow through Standardization & Automation and I thought I would share a few insights that I took away from that dis...

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