18 April 2014

Nick Levy

Nick LevyCapco - London

Mind the gap between the customer and the platform

19 March 2014  |  1268 views  |  0  |  Recommends 1

Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need. What do we mean by a platform? In short, a platform seeks to provide an experience that adds value to the user ...

TagsMobile & onlineRetail banking
Nick LevyCapco - London

Twinkle twinkle API, why do you make the CIO cry?

17 December 2013  |  1846 views  |  0  |  Recommends 0

Actually, it’s not an API, it’s the lack of one that can make the CIO cry. API (Application Programming Interface) refers to something quite technical and involves creating a technology capability which ensures the bank can be connected and flexible. They typically serve as a facade to complex back-end systems which provide the products and serv...

TagsMobile & onlineInnovation
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Nick LevyCapco - London

Customer alert - are banks listening to their customers?

03 December 2013  |  1269 views  |  0  |  Recommends 0

In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking cu...

TagsRetail bankingInnovation
Nick LevyCapco - London

Will video replace the telephone in banking?

05 November 2013  |  1617 views  |  0  |  Recommends 0

With the growing adoption of smart phones, iPads and video-enabled devices, banks now have the ability to implement new channels, including video, for connecting with their customers. And, with the de...

TagsMobile & onlineRetail banking
Nick LevyCapco - London

Welcome to the digital and mobile banking revolution

05 December 2012  |  3792 views  |  0  |  Recommends 0

As the telecom world announced major steps forward with the availability of 4G last month, the banking world is also set for change with mobile likely to overtake the desktop as the primary online mec...

TagsMobile & onlineTransaction banking
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