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Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as...
Actually, it’s not an API, it’s the lack of one that can make the CIO cry. API (Application Programming Interface) refers to something quite technical and involves creating a technology capability whi...
In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking custome...
With the growing adoption of smart phones, iPads and video-enabled devices, banks now have the ability to implement new channels, including video, for connecting with their customers. And, with the de...
As the telecom world announced major steps forward with the availability of 4G last month, the banking world is also set for change with mobile likely to overtake the desktop as the primary online mec...