30 March 2015

Danielle Sheerin

Danielle SheerinNixonMcInnes - Brighton

A 10 step model for delivering conduct risk culture

10 October 2014  |  3536 views  |  0  |  Recommends 0

THE CONDUCT RISK IMPERATIVE The FCA’s recent focus on conduct risk marks a significant shift in mindset for most financial organisations. Leaving the term ‘conduct risk’ deliberately undefined, the FCA has been clear that it is up to individual firms to decide what ‘good’ conduct and customer outcomes mean for them. Moreover, the onus is on firms t...

TagsRisk & regulationRetail bankingGroupInnovation in Financial Services
Danielle SheerinNixonMcInnes - Brighton

Why conduct risk means big culture change for banks

11 September 2014  |  2586 views  |  1  |  Recommends 0

Conduct risk is the latest buzzword in banking. Although there is no standard definition of conduct risk, it is now a regulatory requirement for UK financial services, and it broadly demands that organisations focus on fair customer outcomes and not just shareholder return. It means operating ethically and responsibly and having the customer’s inte...

TagsRisk & regulationRetail banking
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Danielle SheerinNixonMcInnes - Brighton

What the FFIEC social media guidance can teach UK firms

30 January 2014  |  1587 views  |  0  |  Recommends 0

What is this all about? The FCA plans to publish new social media guidance for UK financial service companies in 1Q14. This follows the final version release of the Official FFIEC Guidelines for Soci...

TagsRisk & regulationGroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

5 tips for building a successful internal social network

24 October 2012  |  5130 views  |  0  |  Recommends 0

Last week, I had a very interesting catch-up with NixonMcInnes friend, Tony Stewart (@tonycomms). Tony is an internal communications executive at Aviva Investors and he agreed to talk us through his...

GroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

Can RBS Group turn a bad week into a positive future?

22 June 2012  |  5803 views  |  1  |  Recommends 0

As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how ...

TagsRisk & regulationRetail bankingGroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

Disruptive start-ups and banks - threat or opportunity?

02 May 2012  |  3632 views  |  0  |  Recommends 0

Like my colleague, Caz, I was also at the Finextra Social Media day last week and I was also inspired by the social business panel and, in particular, Giles Andrews from Zopa’s comments on trust. As C...

TagsRetail bankingGroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

Money for old rope?

15 March 2012  |  3358 views  |  0  |  Recommends 0

Earlier this week, FSA exec, Martin Wheatley, hit the business pages after suggesting that free banking no longer works in today’s climate. He said “the reality is that if you are providing services ...

TagsRetail bankingGroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

'Good' business is good business

01 March 2012  |  2998 views  |  0  |  Recommends 0

I was recently asked about my thoughts on the relationship between CSR and reputation in banking. My initial reaction (true for other sectors too, I think) is that a CSR programme that exists simply...

TagsRetail bankingGroupInnovation in Financial Services
Danielle SheerinNixonMcInnes - Brighton

How can banks be social if they don't trust their staff?

11 January 2012  |  4875 views  |  1  |  Recommends 0

Banks are starting to recognise the external forces that compel them to engage with their customers online. They are expressing the desire to embrace the opportunities that social media offers and man...

TagsRisk & regulationRetail bankingGroupSocial Banks
Danielle SheerinNixonMcInnes - Brighton

What happens when all my customers use Twitter to complain?

28 September 2011  |  8135 views  |  5  |  Recommends 0

I recently realised that this is a question that all my clients raise when they begin engaging with their customers through social media. It was a question I was starting to dread because I wasn’t sur...

TagsOnline bankingRetail bankingGroupSocial Banks
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